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Program: Personal Alarm Services  
Organization: Tbaytel
Phone Numbers: 807-623-4400
Toll-Free: 1-800-264-9501
Email: customercare@tbaytel.net
Website: www.tbaytel.net/Shop/Security/Plans/Personal-Medic...
Address:
1046 Lithium Dr
Thunder Bay, ON
P7B 6G3
Street Address:
959 Fort William Rd
Thunder Bay
 
Location: Located on Fort William Rd at Isobel St near the LCBO; Main office is located on Lithium Dr
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Monitoring Station Mon-Sun 24 hours


Customer Service: Mon-Fri 8:30 am-8 pm, Sat 9 am-5 pm
Service Description: Provides voice, data, long distance and internet services to customers within the city and surrounding areas

  • Provides a personal alarm system in the form of a wearable pendant, connected to a 24-hour monitoring station
  • In partnership with Superior North EMS, provides a Safelock Lockbox system: a rugged box that is attached to the subscribers entry door and holds a key to unlock the appropriate door to allow the paramedics immediate access

  • Fees: Service - Installation, monthly monitoring and one-time lockbox charge
    Application: Call for information or to register
    Eligibility / Target Population: Primarily for people who:

    • Have medical conditions

    • Have physical limitations

    • Are at risk for falls
    Languages: English
    Area Served:
    Thunder Bay  
    See Also: Home Modification
    Personal Emergency Response Systems

    This information was last completely updated on July 28, 2025

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    © 2025, 211 Ontario North – Lakehead Social Planning Council

    Updated July 28, 2025
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