Inclusion Policy


About NorthWesthealthline.ca Domain

The NorthWesthealthline.ca website, (“the Website"), provides information to the public about available health and community services in the North West region. The Website helps consumers navigate the health system, access care and manage their health.

Health services cover a broad range of organizations and programs, including those that address the physical, mental and social well-being of individuals and populations at every stage of life. The focus of the Website is on health care services that are integral to the North West region's public health care system. This includes publicly funded services, either in whole or in part, and certain private health services. Rounding out the listings is a selection of basic social services pertinent to health care. These services are described in a consistent manner in the Website to facilitate comparison, and to provide information on each service to assist the public with the selection process.

To ensure that the Website remains useful and manageable, Ontario Health atHome  places limits on inclusion. All requests for inclusion are reviewed on a regular basis in accordance with this Inclusion Policy. Services currently beyond the scope of inclusion are a range of commercial health care services and the broader set of human services. Wherever possible, links are provided to referral resources.

Please refer to the Website Terms and Conditions of Use and the Privacy Policy for more information.

For further information about the Ontario Health atHome Website or this Inclusion Policy, please refer to the Contact Us page.

Coronavirus (COVID-19)

For the most current information visit the Ministry of Health's Coronavirus (COVID-19) website.

Contact your primary care provider or Telehealth Ontario at  1-866-797-0000 if you’re experiencing symptoms of the 2019 novel coronavirus.

Do not call 911 unless it is an emergency.

Ministry of Health's online self-assessment tool is available.


COVID-19 Testing Locations

Anyone who needs a test can get one and does not need an OHIP card. Tests are available by appointment only at assessment centres and at pharmacies.



Ontario is taking the next steps in its plan to better integrate the province’s health care system to help end hallway health care

You will continue to have access to the care you need and the health care providers you have built relationships with. Home care continues as before and there are no changes to long-term care home placement.

Patient services and contacts will remain unchanged until further notice.

For more information about how Ontario is improving the health care system, visit ontario.ca/connectedcare or contact Service Ontario Health INFOline at 1-866-532-3161 (TTY 1-800-387-5559).