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Organization: Canada. Canadian Radio-television and Telecommunications Commissions - Video Relay Service  
Toll-Free: 1-800-958-5856
Email: support@SRVCanadaVRS.ca
Website: srvcanadavrs.ca/en/
Address:
25 Mozart Ave, Suite 303
Montréal, QC
H2S 1B1
Intersection: René-Lévesque Blvd W and Robert-Bourassa Blvd
Location: Undefined and Montréal
Hours: Customer Service Hours: Mon, Tue, Fri 9am-6pm * Wed, Thu 9am-9pm * Sat 11am-5pm
Service Description: Telecommunications services for people with hearing and speech disabilities and who use sign language * users communicate with an operator through videoconferencing * operator relays the sign language to the other recipient of the call

911 calls can be placed through the system during the hours of operation and are treated as urgent * during hours of service unavailability, users should contact 911 through TTY, IP relay or text message

Fees: Free * international calls require that the customer have an international dialling service
Application: Visit website
Eligibility / Target Population: People with hearing or speech disabilities and who use sign language * people who make telephone calls to people with hearing or speech disabilities and who use sign language
Languages: English * French * American Sign Language (ASL) * Quebec Sign Language
Language Notes: French reception, programs, publications, and website
Area Served:
Canada  
See Also: Deafness and Impaired Hearing

This information was last completely updated on November 7, 2018

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Updated November 7, 2018
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