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Organization: United Way Simcoe Muskoka - Low-income Energy Assistance Program  
Toll-Free: 1-855-487-5327
Barrie, ON
Hours: Mon-Fri 8:30 am-4 pm
Service Description: Provides financial assistance to individuals who are in arrears with Hydro One and/or Union Gas

Program is accessed by telephone only; there is no walk-in service location

  • Provides financial assistance to individuals who are in arrears with Hydro One (electricity) or Union Gas (natural gas)
  • Offers assistance up to $500 towards arrears (paid directly to the utility company) or up to $600 for electrically-heated homes

  • Fees: None
    Application: NOTE: there is both a pre-screening and an application process

    Call toll-free number to begin the pre-screening process

    The following documentation may be required:
    • Current utility bill
    • Disconnection notice (if applicable)
    • 2 pieces of ID for the applicant and 1 piece for all other household members
    • Copy of rental receipt, lease or mortgage document
    • Proof of household income for all members 18 years of age and older
    • Bank statement from the most recent month
    Eligibility / Target Population:
    • Low-income individuals
    • Must be an existing customer of the utility
    • Individuals who are in arrears or have a disconnection notice
    • Account must be in applicants name
    • Applicant must reside at the address on the account

    Note: Individuals who are not able to sustain the energy costs following assistance will not be eligible
    Languages: English * French
    Area Served:
    Algoma, Barrie & Area, Bolton Caledon, Bramalea, Brampton, Brant, Burlington, Cambridge–North Dumfries, Chatham – Kent, City of Thunder Bay, Cochrane, Collingwood & Area, District of Kenora, District of Rainy River, District of Thunder Bay, Dufferin, Durham North East, Durham West, East Mississauga, East York, Elgin, Etobicoke, Grey and Bruce, Guelph–Puslinch, Haldimand Norfolk, Haliburton County and City of Kawartha Lakes, Halton Hills, Hamilton, Huron and Perth, James and Hudson Bay Coast, Kingston, Kitchener–Waterloo–Wellesley–Wilmot–Woolwich, Lanark, Leeds & Grenville, London and Middlesex, Midland, Penetanguishene & Area, Milton, Muskoka, Niagara, Niagara North West, Nipissing–Temiskaming, North Etobicoke, Malton, West Woodbridge, North Lanark/North Grenville, North West Mississauga, North York, Northern, Northumberland County, Oakville, Orillia & Area, Ottawa, Oxford and Norfolk, Peterborough City and County, Prescott/Russell, Quinte, Renfrew County, Rural Frontenac, Lennox & Addington, Rural Hastings, Sarnia – Lambton, Scarborough, Scarborough North, Scarborough South, South Etobicoke, South Simcoe, South West Mississauga, Stormont/Dundas/Glengarry, Sudbury–Manitoulin–Parry Sound, Toronto, Wellington, Windsor – Essex, York - Toronto, York Region  
    See Also: Financial Assistance for Rent and Utilities

    This information was last completely updated on February 26, 2018

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    © 2018, 211 Ontario North – Lakehead Social Planning Council

    Updated February 26, 2018
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    North West LHIN