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If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255

If an individual has been found ineligible for services or services have been cancelled or suspended they:
  • have a right to request a review of the decision and
  • must submit a letter to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
Note: Community Legal Clinics can also assist with reviews and the review process

Organization: Ontario. Ontario Disability Support Program - Northern Ontario - Fort Frances  
Toll-Free: Fort Frances: 1-877-530-9887
Kenora: 1-800-268-2970
Welfare Fraud Hotline: 1-800-394-7867
720 Robertson St, Bag 5400
Kenora, ON
P9N 3X9
Street Address:
283 Church St
Fort Frances
Intersection: Church St and Portage Ave
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-4:30 pm
Executives: Louise Marston - ODSP Manager, Kenora Office
807-468-2404 *
- Secretary
Service Description: Located at Church St near Portage Ave

Provides financial assistance for basic needs (food, shelter, clothing)

Participants can access a variety of programs and support services including but not limited to:
  • Additional help for hearing aids and mobility devices
  • Assistive technology
  • Coverage for up-front child care costs
  • Dental coverage
  • Employment and Training Start Up Benefit
  • Employment transition benefit
  • Extended Health Benefit
  • Guide dog benefit
  • Help to pay for necessary home repairs
  • Medical supplies
  • Medical transportation
  • Prescription drug coverage
  • Special Diet Nutritional Allowance
  • Transitional health benefit
  • Vision care
  • Work-related benefit

Fees: None
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed
  • Individuals can apply online
    or by contacting the office

The following documentation is required to complete application:
  • Copy of Canada Child Benefit statement (for children under 18 years of age)
  • Copy of mortgage or rental agreement
  • Health card
  • Information about assets owned, such as a Registered Retirement Savings Plan
  • Information about other income and money, such as a pension
  • Proof of identity, such as birth certificate
  • Proof of immigration status, if required
  • Proof of Social Insurance Number
  • Recent bank statement for all bank accounts
  • Record of Employment and/or most recent pay stubs
Eligibility / Target Population: Individuals must:
  • be a resident of Ontario
  • be able to work in Canada
  • meet both the financial and disability criteria

Various financial criteria must be met; individuals will have to provide information on the following:
  • household composition (who is part of the family, spouse or adult dependents)
  • how many children, how old they are and whether they are in school
  • place of residence and cost to live there (rent)
  • household income (for all members)
  • assets, such as any savings in the bank and any property owned

Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under the Act. Under the act this individual is someone who has a substantial mental or physical disability that:
  • is continuous or recurrent
  • expected to last for a year or more
  • significantly limits their ability to work, look after themselves, or get out in the community, and
  • has been verified by an approved health professional (Medical Review)
Languages: English * French
Area Served:
District of Kenora, District of Rainy River  
See Also: Employment Assistance for People with Disabilities
Financial Assistance for People with Disabilities

This information was last completely updated on March 20, 2018

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© 2018, 211 Ontario North – Lakehead Social Planning Council

North West LHIN