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If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
If an individual has been found ineligible for service, or services have been cancelled or suspended, they:
  • have a right to request a review of the decision
  • a letter must be submitted to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
Note: Community legal clinics can also assist with reviews and the review process

Organization: Ontario. Ontario Disability Support Program - Northern Ontario - Thunder Bay  
Phone Numbers: 807-473-3130
Toll-Free: Thunder Bay: 1-800-465-5561
Toronto: 1-888-256-6758
Fraud Reporting: 1-800-394-7867
Interactive Voice Response (IVR): 1-800-808-2268
TTY: Local: 807-473-3151
Toll free 1-800-544-6443
Fax: Direct Services 807-475-1475 Program Management 807-475-1295
435 James St S, 1st Fl, Suite 111
Thunder Bay, ON
P7E 6S7
Intersection: James St and Arthur St W
Location: South Ward, Ontario Government Bldg
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-5 pm
Service Description: Located in the Ontario Government Building on James St S

Helps individuals with disabilities who are in financial need pay for basic living expenses (food, shelter, clothing)
Participants can access a variety of programs and support services including but not limited to:
  • Additional help for hearing aids and mobility devices
  • Assistive technology
  • Coverage for up-front child care costs
  • Dental coverage
  • Employment and Training Start Up Benefit
  • Employment transition benefit
  • Extended Health Benefit
  • Guide dog benefit
  • Help to pay for necessary home repairs
  • Medical supplies
  • Medical transportation
  • Prescription drug coverage
  • Special Diet Nutritional Allowance
  • Transitional health benefit
  • Vision care
  • Work-related benefit

Fees: None
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed
  • Individuals can apply online or by contacting the office

The following documentation is required to complete application:
  • Copy of Canada Child Benefit statement (for children under 18 years of age)
  • Copy of mortgage or rental agreement
  • Health card
  • Information about assets owned, such as a Registered Retirement Savings Plan,
  • Information about other income and money, such as a pension
  • Proof of identity, such as birth certificate
  • Proof of immigration status, if required
  • Proof of Social Insurance Number
  • Recent bank statement for all bank accounts
  • Record of Employment and/or most recent pay stubs
Eligibility / Target Population: Individuals must:
  • be a resident of Ontario
  • be able to work in Canada
  • meet both the financial and disability criteria

Various financial criteria must be met, individuals will have to provide information on the following:
  • household composition (who is part of the family, spouse or adult dependents)
  • how many children, how old they are and whether they are in school
  • place of residence and cost to live there (rent)
  • household income (for all members)
  • assets, such as any savings in the bank and any property owned

Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under Act. Under the act this individuals is someone who has a substantial mental or physical disability that:
  • is continuous or recurrent
  • expected to last for a year or more
  • significantly limits their ability to work, look after themselves, or get out in the community, and
  • has been verified by an approved health professional (Medical Review)
Languages: English * French
Area Served:
City of Thunder Bay, District of Thunder Bay, Northern  
See Also: Employment Assistance for People with Disabilities
Financial Assistance for People with Disabilities

This information was last completely updated on March 13, 2018

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© 2018, 211 Ontario North – Lakehead Social Planning Council

North West LHIN