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Please Note: This location has metered parking only

Organization: ServiceOntario - Thunder Bay - James St S  
Toll-Free: Customer Service: 1-800-465-5067
General Inquiry: 1-800-267-8097
Driver & Vehicle Inquiry: 1-800-387-3445
Health Card Inquiry: 1-888-376-5197
TTY: TTY: 1-800-268-7095
435 James St S, Unit 113
Thunder Bay, ON
P7E 6T1
Intersection: James St S and Arthur St W
Location: South Ward, Ontario Government Bldg
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Local Office Mon-Fri 8:30 am-5 pm
Telephone agents available Mon-Fri 8:30 am-5 pm
Service Description: Provides an online single point of access on information to a variety of government programs and services for residents, visitors and businesses

Located in the Ontario Government Building at James St S

  • Provides an online single point of access on information to a variety of government programs and services for residents, visitors and businesses
  • Provides referral services to government staff who can provide specialized help
  • Provides the following services:
    • Corporate Registrations
    • Sole Proprietorship and General Partnership Registrations
    Driver and Vehicle Services
    • Accessible parking permits
    • Copies of records
    • Driver's licences (name and address change, renewal, replacement)
    • Enhanced Driver's Licence (name and address change, application, renewal, replacement)
    • Motorized Snow Vehicle Operator's Licence
    • Motorized Snow Vehicle Permits
    • Off-Road Vehicle Permits
    • Vehicle Permits and Plates
    • Used Vehicle Information Packages
    • Workplace Standards Claims
    Fish and Wildlife
    • Fishing licences (multi-day, single day, Canadian, non-resident)
    • Hunting licences (resident, non-resident, variety of game)
    Forms, Publications and Official Documents
    • Commissioner of Oaths
    • Health card renewal and replacement
    • Name and address change on health card
    • New health card registration
    • Organ and tissue donor registration
    Housing and Property
    • Landlord and Tenant Board application filing
    Ontario Photo Card
    • New Ontario Photo Card registration
    • Ontario Photo Card renewal and replacement
    • Name and address change on Ontario Photo Card
    • Repay a small business transition support payment
    • Make a Land Transfer Tax Payment
    Provides a public computer to obtain a variety of government information and online services for businesses and residents including the following:
    • Registering a business
    • Updating business information
    • Changing home address
    • Applying for birth, marriage, or death certificates
    • Registering a newborn
    • Health card services and the Enhanced Driver's Licence are available by appointment

    Fees: Service
    Application: Accessible Parking Permit
    • Application must be signed by a physician and returned to this location
    • Upon receipt, you will be given a 2-month temporary permit

    Enhanced Driver's Licence
    • Application for a new Enhanced Driver's Licence is by appointment only and can be booked on the website
    Eligibility / Target Population: Varies by service
    Languages: English
    Area Served:
    City of Thunder Bay  
    See Also: Government Services - Information
    Personal Identification, Certificates and Licences

    This information was last completely updated on September 17, 2018

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    © 2018, 211 Ontario North – Lakehead Social Planning Council

    North West LHIN