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Program: Kenora - Head Office - SmartStart Hub  
Organization: FIREFLY
Phone Numbers: 1-800-465-7203
Fax: 807-467-5553
Email: info@fireflynw.ca
Website: www.fireflynw.ca/services/smartstart-hub/
Address:
820 Lakeview Dr Unit A
Kenora, ON
P9N 3P7
Location:
  • Located at Lakeview Dr across the street from Dairy Queen
  • Closest intersection is at Lakeview Dr and Belle Ave
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-4:30 pm
Service Description: Provides programs and services with a focus on improving emotional, physical and developmental services for children, youth, adults and their families

  • Serves as a central point of access to child and youth development services for parents and caregivers who have concerns about their child's or youth's development, are unsure of their development support needs, what services to seek and/or how to access them
  • Provides support and connects families to services including speech-language pathology, occupational therapy and physiotherapy as well as mental health services, speciality clinics, and family-based support

  • Fees: None
    Application: Call centralized intake, email intake@fireflynw.ca or visit the Get Services Now page here
    Eligibility / Target Population:
    • Families and Caregivers concerned about their child's or youth's development from birth until the ages of 19, or up to the age of 21 if they are in school and living in Ontario

    • No diagnosis or referral required
    Languages: English * French
    Area Served:
    Kenora and Rainy River  
    See Also: Children and Youth with Disabilities

    This information was last completely updated on March 3, 2026

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    © 2026, 211 Ontario North – Lakehead Social Planning Council

    Updated March 3, 2026
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