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Program: Kenora - Head Office - Coordinated Service Planning  
Organization: FIREFLY
Phone Numbers: 1-800-465-7203
Fax: 807-467-5553
Email: info@fireflynw.ca
Website: www.fireflynw.ca/services/coordinated-service-plan...
Address:
820 Lakeview Dr Unit A
Kenora, ON
P9N 3P7
Location:
  • Located at Lakeview Dr across the street from Dairy Queen
  • Closest intersection is at Lakeview Dr and Belle Ave
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-4:30 pm
Service Description: Provides programs and services with a focus on improving emotional, physical and developmental services for children, youth, adults and their families

Provides children and youth with multiple and/or complex special needs and their families with a co-ordinated service planning experience by:
  • Linking families to other services and ensuring that all professionals involved are working together as a team
  • Knowing that providers from different sectors will be communicating about the needs and goals of the family and keeping the family informed at all times

Families who would benefit from Coordinated Service Planning include:
  • Having a child or youth with complex special needs up to 21 years of age who is still attending school
  • Receiving or waiting for services from more than one service provider (including schools, therapist, community supports, and medical professionals)
  • Finding it difficult to navigate and coordinate multiple services and; want to ensure the best plan of care for their child or youth

Fees: None
Application: To make a referral:

  • Families can call Centralized Intake at 1-833-696-5437 or email intake@fireflynw.ca

  • Service providers, including physicians can submit a general referral form by visiting the Get Services Now Page here

Eligibility / Target Population: Child or youth with complex special needs up to 21 years of age who is still attending school
Languages: English * French
Area Served:
Kenora and Rainy River  
See Also: Children and Youth with Disabilities

This information was last completely updated on February 26, 2026

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© 2026, 211 Ontario North – Lakehead Social Planning Council

Updated February 26, 2026
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