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  • The objective for legitimate referrals is to provide intervention for families that will assist them in solving their own problems, so that the more intrusive services of child protection are not required

  • All child abuse investigations are conducted jointly with the police department having jurisdiction


Program: Thunder Bay Head Office - Child Welfare Services  
Organization: Children's Aid Society of the District of Thunder Bay (The)
Phone Numbers: 807-343-6100
Toll-Free: 1-800-465-3905
Fax: 807-343-0141
Email: information@thunderbaycas.ca
Website: www.thunderbaycas.ca/
Address:
1110 Jade Court
Thunder Bay, ON
P7B 6M7
Location:
  • Located at Jade Court in Thunder Bay one block W of Balmoral St
  • Closest intersection is at Jade Court and Amber Dr
  • Situated past Dufresne Furniture and behind Superior Hyundai
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 9 am-5 pm, Sep-Jun


Mon-Fri 8:30 am-4:30 pm, Jul-Aug


Intake and Assessment: Mon-Sun 24 hours
Public Contacts: Carmela Hardy - Executive Director
807-343-6100 * carmela.hardy@thunderbaycas.ca
Service Description: Delivers a full spectrum of prevention, early intervention and child protection services to ensure the safety of children and the well being of families

Intake and Assessment
  • Receives child protection referrals in confidence from the community
  • Accepts allegations of child neglect and abuse
  • Serves as general intake for all other programs and services offered
Child Welfare
  • Investigates allegations of child abuse and child neglect to determine the safety of the family environment for children
  • Develops a plan of care for each child in collaboration with the child, caregiver and, when possible, the biological family
Crisis Intervention and Counselling
  • Provides crisis intervention and counselling
  • Refers children or adult offenders to other commonly used services when and where needed
Volunteer Opportunities
  • Offers a variety of volunteer opportunities for community members
  • Options for volunteers can include drivers, foster parents, parent aids, parent relief, recreation buddies, a special friend, tutoring, and sitting on a Volunteer Advisory Board

Fees: None
Application: Contact Intake and Assessment
Eligibility / Target Population: Crisis Intervention and Counselling: Children and families traumatized by child abuse/neglect


Volunteers: Criteria vary by opportunity
Languages: English
Area Served:
Thunder Bay  
See Also: Child Abuse, Well-Being, and Welfare

This information was last completely updated on December 6, 2024

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© 2025, 211 Ontario North – Lakehead Social Planning Council

Updated December 6, 2024
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