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If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
If an individual has been found ineligible service or services have been cancelled or suspended they:
  • have a right to request a review of the decision
  • a letter must be submitted to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
Note: Community legal clinics can also assist with reviews and the review process

Program: Thunder Bay  
Organization: Ontario Disability Support Program - Northern Ontario
Phone Numbers: 807-473-3130
Toll-Free: 1-800-465-5561
TTY: 807-473-3151
Fax: 807-475-1475
Email: odsptbay@ontario.ca
Website: www.ontario.ca/page/ontario-disability-support-pro...
Address:
PO Box 3399 Stn Main
Markham, ON
L3R 6J2
Street Address:
435 James St S 1st Fl, Suite 111
Thunder Bay
 
Location:
  • Located at James St S in the Ontario Government Building
  • Situated in the South Ward of Thunder Bay
  • Closest intersection is at James St S and Arthur St W
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-5 pm
Service Description: The Ontario Disability Support Program helps people with disabilities who are in financial need pay for living expenses, like food and housing; health benefits and employment supports

Provides financial assistance for basic needs (food, shelter, clothing)
Participants can access a variety of programs and support services including but not limited to:
  • Additional help for hearing aids and mobility devices
  • Assistive technology
  • Coverage for up-front child care costs
  • Dental coverage
  • Employment and Training Start Up Benefit
  • Employment transition benefit
  • Extended Health Benefit
  • Guide dog benefit
  • Help to pay for necessary home repairs
  • Medical supplies
  • Medical transportation
  • Prescription drug coverage
  • Special Diet Nutritional Allowance
  • Transitional health benefit
  • Vision care
  • Work-related benefit

Fees: None
Application:
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed

  • Individuals can apply online, by phone or in person

Eligibility / Target Population: Individuals must be between 18-65 years of age and:

  • be a resident of Ontario

  • meet both the financial and disability criteria


Various financial criteria must be met; individuals will have to provide information on the following:

  • household composition (who is part of the family, spouse or adult dependents)
  • how many children, how old they are and whether they are in school

  • place of residence and cost to live there (rent)

  • household income (for all members)

  • assets, such as any savings in the bank and any property owned


Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under the Act which states this individual is someone who has a substantial mental or physical disability that:

  • is continuous or recurrent

  • expected to last for a year or more

  • significantly limits their ability to work, look after themselves, or get out in the community, and

  • has been verified by an approved health professional (Medical Review)
Languages: English * French
Area Served:
Thunder Bay  
See Also: Employment Assistance for People with Disabilities
Financial Assistance for People with Disabilities
Government Services - Federal and Provincial

This information was last completely updated on July 29, 2025

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